Terms & Conditions

1. About these terms

These Terms & Conditions ("Terms") govern your purchase of products and services from Kata Camperbox Pty Ltd (ABN 98 661 288 768) through our website and workshop. By placing an order, you agree to be bound by these Terms.

If you have questions before ordering, contact us first — see §19. We trade as Kata Camperbox from 54 Raymond Ave, Matraville NSW 2036. Our site (www.katacamperbox.com) is the canonical place to read these Terms, and the version current at the date of your order is the version that applies to that order.

These Terms are written in plain English. They sit alongside our Privacy Policy, Warranty, and Shipping policies. Where any of those policies conflict with these Terms, these Terms prevail.

By placing an Order you confirm that you are at least 18 years old, that you have legal capacity to enter into a binding contract, and that the information you have given us — including delivery address, vehicle details, contact phone, and email — is accurate and current. If you are placing an Order on behalf of a business or other entity, you confirm that you are authorised to bind that entity to these Terms, and the entity becomes liable jointly with you for the obligations set out below. Where these Terms refer to "you" or "your", the reference includes that entity wherever the context permits.

Some of our Kits are sold as standalone products through the Site at advertised prices; others are scoped individually as Custom Kit or Full Conversion work. The same Terms apply in both cases, though scope-of-work documents agreed at quote stage form part of the contract for individually scoped builds. See §4 and §17.

2. Definitions

Throughout these Terms the following words have the meanings set out below:

• Customer / you / your: the individual or business placing an order with Kata Camperbox, whether through the Site, by phone, or in person at the workshop.
• Kata / we / us / our: Kata Camperbox Pty Ltd, the supplier of the goods and services described in these Terms.
• Order: an offer made by you to purchase a Kit or service from Kata, placed via the Site or any other channel we make available.
• Kit: any modular interior fit-out product manufactured or supplied by Kata, including Vanbox, Surfbox, Camperbox, Pop-Top, Full Conversion builds, and Custom Kit modifications.
• Workshop: Kata's manufacturing and pickup premises at 54 Raymond Ave, Matraville NSW 2036.
• ACL: the Australian Consumer Law, contained in Schedule 2 of the Competition and Consumer Act 2010 (Cth), and any equivalent state or territory legislation.
• GST: goods and services tax payable under the A New Tax System (Goods and Services Tax) Act 1999 (Cth).
• Site: the Kata Camperbox website at www.katacamperbox.com, including all subdomains, pages, and configurator tools accessible through it.
• Privacy Policy: our Privacy Policy as published on the Site from time to time.
• Terms: these Terms & Conditions in the version current at the date of your Order.
• Business day: Monday to Friday, excluding NSW public holidays.
• Force Majeure Event: any event described in §14.

3. Pricing & GST

All prices on the Site are in Australian Dollars and include GST. We may correct typographical errors in pricing prior to fulfilment; if a corrected price is materially different, we'll contact you before charging the corrected amount.

Prices are subject to change without notice, but once we have accepted your Order at the price shown at checkout, that price is fixed for that Order. Promotional pricing, discount codes, and bundled offers apply only while the offer is current and are not transferable to other Orders unless we say so in writing.

Shipping and freight costs are charged separately and shown at checkout before you confirm payment. Optional services — including pro-install at the Workshop, accessory upgrades, and Custom Kit modifications — are quoted individually and added to your Order with your consent before the balance becomes payable. Tax invoices are issued in compliance with the GST Act and are emailed to you on order confirmation and again on dispatch.

Where a quote is provided in writing — for Full Conversion, Custom Kit, or any non-stock build — the quote remains valid for thirty (30) days from the date of issue unless otherwise stated. After that period we may revise the quote to reflect changes in material costs, exchange rates on imported components, or workshop scheduling. Quotes are inclusive of GST and itemise labour, materials, and any optional add-ons separately so you can see exactly what is being charged.

4. Orders & payment

An order placed on the Site is an offer to purchase. We accept your order when we issue an order confirmation email after the deposit has cleared. A binding contract is formed at that point. A 50% deposit is payable on order; the balance is payable in full before pickup or delivery. Payment methods accepted are listed at checkout.

We reserve the right to decline or cancel an Order before it is accepted — for example, where stock is unavailable, where pricing or product information has been published in error, where we suspect fraud or unauthorised use of a payment method, or where we are unable to verify the delivery address. If we decline an Order before it is accepted, any deposit you have paid is refunded in full to the original payment method within 7 business days.

Once the Order is accepted, cancellation by you is subject to the cancellation tiers set out in our Warranty §Cancellations. The 50% deposit secures production-slot allocation, raw materials, and component-supplier deposits; tier-based fees reflect costs we cannot recover after work has commenced.

The balance is due in full no later than seven (7) days before the scheduled pickup or dispatch date. We do not release Kits, raw materials, or services until cleared funds have been received. Where balance payment is overdue, we may pause production, charge late-payment interest at the RBA cash rate plus 2% per annum, and recover reasonable debt-recovery costs. We do not offer instalment plans or finance directly; third-party finance may be available through your own provider but Kata is not party to that arrangement.

Payment methods accepted at checkout include credit card and EFT bank transfer through WooPayments, Afterpay and PayPal. We do not store full credit-card numbers on our servers; payment processing is handled by the relevant processor's PCI-DSS-compliant infrastructure. Chargebacks initiated without first contacting us are a breach of these Terms and may result in suspension of the Order; we ask that you raise any payment dispute with us directly first so we can resolve it.

For Custom Kit and Full Conversion builds where the agreed scope evolves during production — for example, you ask us to add an upgrade, swap a finish, or expand the scope of work — we will issue a written variation request setting out the cost and any impact on the production schedule. Variations take effect only when you confirm the variation in writing and pay any additional deposit required.

5. Custom-fit kits & measurements

Custom-fit kits depend on accurate vehicle measurements provided by you. You're responsible for verifying measurements before confirming your order. We're not liable for kits that don't fit due to measurement errors on your part, except where Australian Consumer Law consumer guarantees apply.

When you select a vehicle profile through the Site configurator — make, model, year, wheelbase, and any vehicle-specific options — you confirm that these details match your actual vehicle. If your vehicle has been previously modified (lift kits, body extensions, aftermarket interior trims, factory option packs unique to a non-AU market, or unique floor-bed thickness), you must tell us in writing before the Order is accepted so we can confirm fit or flag the build as Custom Kit work.

We publish vehicle-fit notes and tolerance guidance throughout the Site. Where uncertainty exists about whether a kit will fit your particular vehicle, contact us at [email protected] with photos and measurements before placing the Order. We will provide a written fit assessment at no cost. Once you proceed past that point, the assessment forms part of the basis on which we accept the Order.

Nothing in this section limits any consumer guarantee that applies under the ACL — for example, the guarantee that goods are fit for any disclosed purpose. If we have been told the purpose for which the kit is required, and the kit doesn't deliver on that purpose, ACL remedies apply.

6. Production & delivery times

Standard kits typically ship within 4-6 weeks of order confirmation. Custom or Full Conversion builds may take longer; we'll provide an estimated delivery date during checkout. Production timelines are estimates only and not contractual.

Production windows are influenced by component lead times (particularly imported electrical, water, and appliance hardware), workshop capacity, and seasonal demand. We aim to keep you informed: you'll receive at least one production update by email between order acceptance and dispatch, and we'll proactively flag any material delay together with a revised estimated dispatch date.

Pickup from the Workshop and freight handover dates are scheduled jointly with you once the Kit is ready. Where you are unable to take possession on the scheduled date, we will hold the Kit at the Workshop for up to fourteen (14) days at no charge; thereafter reasonable storage fees may apply. For freight, see our Shipping Policy for delivery zones and expected transit times.

7. Title & risk

Title to the goods passes to you when payment is received in full. Risk of loss or damage passes on delivery (or pickup from our workshop).

Until title passes, the goods remain Kata's property and we may retake possession of them if any payment owed by you remains overdue or you become insolvent. You authorise us, our employees, or our agents to enter the premises where the goods are stored, on reasonable notice, for the purpose of recovering them.

Risk passing on delivery means that once a Kit has been received by you (or your authorised representative) at the delivery address — or has been collected from the Workshop — you bear the risk of loss, damage, or theft. This does not affect your rights under the ACL or our obligations under the Shipping Policy for damage caused during transit by our carrier.

8. Cancellations

Cancellation rights, fees, and the tiered structure that applies depending on production status are set out in detail in our Warranty §Cancellations. Please read that section together with these Terms.

In summary: cancellations made within the first cancellation tier are refunded subject to an admin fee; cancellations after production has commenced are subject to tier-based fees reflecting work already performed and supplier deposits made; once goods have been dispatched, cancellation isn't available and the Warranty policy on faulty or damaged goods applies instead.

9. Warranty & ACL

Kata provides a manufacturer's warranty of 1 year from delivery on workmanship and materials. The warranty terms, what's covered, what's excluded, and how to make a claim are detailed in our Warranty §Warranty.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. The Kata manufacturer's warranty operates in addition to — and does not limit — any rights you have under the ACL.

10. Use disclaimers

Kata products are designed for recreational use including weekend camping and off-grid travel. You acknowledge:

1. Off-road use may shorten product life — wear from corrugations, dust ingress, and impacts is not a manufacturing defect.
2. Installation of a kit may affect the manufacturer's warranty of your vehicle. Check your vehicle warranty before installation.
3. Modifications to a vehicle in Australia must comply with applicable state vehicle standards including VSB14 and your state's roadworthy requirements. You're responsible for compliance.
4. Adding weight or changing the interior of your vehicle may affect your insurance coverage and roadworthy status. Consult your insurer.

Our installation and user guides give recommended payload limits, weight-distribution guidance, and tie-down requirements. Following those guides reduces the risk that the Kit, your vehicle, or both are damaged in service. They do not override any obligation imposed on you by VSB14, your state roadworthy regime, or your vehicle insurer.

Where you intend to use the Kit for commercial purposes — such as ride-share camping, paid tour-vehicle hire, or fleet operations — additional regulatory obligations may apply (operator accreditation, commercial insurance, heavy-vehicle compliance for over-GVM modifications). These are outside the scope of the Kata supply and the responsibility is yours. We can refer you to specialist installers and compliance consultants on request.

11. Limitation of liability

To the maximum extent permitted by law, our liability arising from these Terms or your use of our products is limited to the purchase price of the goods you bought from us. Nothing in this clause limits or excludes any liability that cannot be lawfully limited or excluded, including liability under the Australian Consumer Law.

Subject to the paragraph above, we are not liable for indirect or consequential loss — including loss of profit, loss of business opportunity, loss of use of a vehicle, accommodation costs while a vehicle is off-road for repair, or loss arising from a third party's act or omission — even if we were advised that such loss was possible.

Where our liability for breach of an ACL consumer guarantee is permitted by law to be limited (because the goods or services are not of a kind ordinarily acquired for personal, domestic, or household use), our liability is, at our option, limited to: (a) replacement of the goods or supply of equivalent goods; (b) repair of the goods; (c) payment of the cost of replacement or equivalent goods; or (d) payment of the cost of having the goods repaired. For services that fall in the same category, the limitation is to re-supply of the services or payment of the cost of re-supply.

Each party agrees that the limitations and exclusions in this clause are fair and reasonable in the context of the pricing and risk allocation reflected in these Terms. If a court of competent jurisdiction determines that any limitation in this section is unenforceable, the remaining limitations continue to apply to the maximum extent permitted by law, in line with §17.

Nothing in these Terms is intended to mislead you about your rights. Where any statement on the Site or in marketing material could be read to limit a right you have under the ACL, that statement is to be read subject to this section and to §9, and the ACL right prevails.

12. Indemnity

You indemnify us against any claim, loss, or damage arising from your misuse of our products, modifications you make to a kit or vehicle, or your breach of these Terms.

This indemnity covers reasonable legal costs and any amounts paid in settlement of a claim with our consent. It does not extend to claims caused or contributed to by Kata's own negligence or breach of these Terms, and it is reduced to the extent that the loss or damage is attributable to Kata's act or omission.

13. Intellectual property

All branding, photography, designs, drawings, and content on this Site are the property of Kata Camperbox Pty Ltd or our licensors. Purchase of a Kata product doesn't transfer any intellectual property.

You may use customer-facing content from the Site — for example, photographs, specifications, and installation guides — for personal, non-commercial purposes related to your own Kata Kit. You must not reproduce, redistribute, or use the content for resale, manufacturing reproductions, or any commercial purpose without our prior written consent.

Kata may use anonymised customer photos and stories — submitted directly by you or tagged publicly with our handle on social media — in marketing materials. You can request removal at any time by emailing [email protected]. Any names or specific identifiers are removed on request immediately; reposted public-domain content may take longer to retract where it has been re-shared by third parties.

14. Force majeure

Neither party is liable for delay or failure to perform any obligation under these Terms — other than the obligation to pay money — to the extent that the delay or failure is caused by a Force Majeure Event.

A Force Majeure Event is any event beyond a party's reasonable control, including: acts of God, fire, flood, storm, earthquake, or other natural disaster; war, terrorism, or civil unrest; epidemic, pandemic, or public-health order; embargo or other government action; supply-chain disruption, including failure or delay of a third-party component supplier; industrial action; failure of utilities (power, internet, telecommunications) beyond the party's site; and any other comparable event.

The affected party must give the other party notice as soon as reasonably practicable, setting out the nature of the event and an estimate of the likely delay. Both parties' obligations are paused — not cancelled — for the duration of the Force Majeure Event, and resumed promptly once it ends. If the event continues for more than ninety (90) consecutive days, either party may terminate the affected Order by written notice, in which case Kata will refund any deposit or balance paid less the value of any work already performed or non-recoverable supplier costs incurred up to the date of the event.

15. Modifications

We may update these Terms from time to time. The version current at the date of your order applies to that order.

Material changes — affecting price, deposit structure, warranty, or rights of cancellation — are noted in the page footer and dated under "Last updated". You can compare prior versions on request by emailing [email protected]. Continued use of the Site after the updated Terms have been published constitutes acceptance of those Terms for any new Order placed thereafter, but does not change the Terms that applied to your earlier Orders.

16. Privacy

Personal information you provide to Kata — through the Site, by email, by phone, or in person — is handled in accordance with our Privacy Policy. The Privacy Policy covers what we collect, why, how long we keep it, who it may be shared with, your rights of access and correction, and how to contact our Privacy Officer.

17. Severability & entire agreement

If any clause of these Terms is held unenforceable, the remaining clauses continue in effect. The unenforceable clause is read down to the extent necessary to make it enforceable, or severed if reading down isn't possible.

These Terms — together with the order-confirmation email, any specifically agreed scope-of-work document for Custom Kit or Full Conversion builds, and the policies referenced in §1 — constitute the entire agreement between you and Kata in relation to your purchase. They supersede any prior representation, proposal, or quotation, except where that document is expressly incorporated by reference into the order confirmation. No variation is effective unless made in writing and signed (or confirmed by email) by both parties.

A failure or delay by either party in enforcing any right under these Terms is not a waiver of that right. A waiver of any right is effective only if made in writing and applies only to the specific instance to which it relates.

These Terms may not be assigned or otherwise transferred by you without our prior written consent. Kata may assign these Terms — or any of our rights and obligations under them — to a related body corporate, a purchaser of our business, or a successor entity on reasonable notice, provided that the assignment does not reduce your rights under the ACL or under these Terms.

Where there is any inconsistency between the body of these Terms and a heading, the body prevails. Headings are included for navigation and convenience only and do not affect interpretation. References to a statute, regulation, or industry standard include the version of that instrument in force at the relevant time, together with any successor instrument.

18. Governing law & dispute resolution

These Terms are governed by the laws of New South Wales, Australia. The courts of New South Wales have exclusive jurisdiction over any dispute arising from these Terms. Before commencing proceedings, both parties agree to make good-faith efforts to resolve disputes informally, including by direct communication and (if necessary) mediation through an industry-accepted body.

If you are a consumer for the purposes of the ACL, nothing in this section affects your right to bring a complaint to a state or federal consumer-protection body, including the ACCC and NSW Fair Trading, or to pursue a remedy in any tribunal that has jurisdiction over consumer disputes regardless of the forum-selection provision above.

19. Contact for legal queries

For legal queries: [email protected] · +61 451 740 833 · 54 Raymond Ave, Matraville NSW 2036

For general customer-service queries (orders, shipping, warranty claims) use the relevant addresses in our Warranty and Shipping policies. Legal correspondence is acknowledged within three (3) business days; substantive replies typically follow within ten (10) business days depending on the complexity of the matter.