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All FAQs

    Does Kata ship to all Australia?


    Yes, we can deliver fully assembled kits all around Australia, you can pick them up from the closest depot.

    Do you delivery internationally?


    At the moment, we are not shipping our kits internationally. However, you can order your DXF blueprints to print/cut with a CNC machine.

    To order your blueprints, please contact us at info@katacamperbox.com.

    Which delivery methods are available?


    You have options! You can either have your Kata Kit shipped to a nearby depot or straight to your doorstep.

    Opting for the Depot means your order will be sent to a specific location chosen by the courier. It’s usually a bit cheaper than doorstep delivery, but keep in mind it might have limited pick-up hours.

    Now, if you go for Doorstep delivery, your kit will be brought right to your doorstep or wherever you specify. It’s super convenient—you don’t have to worry about picking it up. Just know, that this option tends to be a tad pricier.

    No matter what, we’ve got you covered with trusted shipping partners to ensure your Kata Kit arrives safe and sound.

    Keep in mind, the shipping methods available might change depending on where you are and what the shipping carrier offers.

    How can I calculate my shipping cost?


    On each product page, you’ll come across our shipping cost calculator to help you figure out the shipping expenses for your Kata Kit.

    These costs are calculated based on weight, dimensions, and your postal code destination. You’ll see the final total displayed on your checkout page before you make your payment.

    Can you deliver to my doorstep?


    No, to offer you the most affordable option for you, we recommend dispatching your Kata Kit to a depot near your chosen location. This option typically has a lower shipping cost compared to direct delivery. You can then pick up your kit at your convenience, saving you on shipping fees.

    How can I find the pick up point Depot?


    you’ll receive an email from our courier partners providing the depot directions based on your postal code. 

    Our courier will send another email when your kit is ready to pick up. You can also follow your order on the link provided in their email.

    How long does usually take to arrive?


    The estimated delivery time for your Kata Kit will depend on your location and the selected shipping method. Shipping takes between 2 and 5 days. You will be provided with an estimated delivery date during the checkout process, and after the order is confirmed, our courier will send you an email with a link to follow your order.

    Please note that unforeseen circumstances or high-demand periods may cause slight delivery delays.

    How can I track my order?


    Once your order is completed, our courier will send an email with a tracking link. If you haven’t received it, please check your spam inbox.

    Are all Kits shippable?


    Yes, we can ship all our Kata Kits. It’s important to have in mind the measurements and heights to pick it up

    Remember that wheel arch pieces may require to be manually adjusted to follow the shape of your vehicle. Don’t worry, this may sound a bit challenging but after your order confirmation we will send you an installation manual, and of course, if you need any extra help, don’t hesitate to contact our Kata experts!