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All FAQs

    How far in the process can I make a cancellation?


    If you change your mind and need to make an order cancellation read these terms carefully:

    • 0 to 7 days after you place the order: Only will be applied the cost of $300 (charged for admin expenses).
    • 8 a 14 days: 10% charge of the total order value will be applied plus $300 for admin expenses.
    • 15 days and beyond: Any cancellation will be subject to a 100% charge of the total order value.

    For further assistance please contact our dedicated customer support team at 0451740833 or info@katacamperbox.com

    Is it possible for me to make any changes if needed?


    Once an order is confirmed and payment is processed, we’re unable to make any changes to it. Similarly, once measurements are provided and confirmed, modifications cannot be accepted. If adjustments to measurements are needed, please ensure to make them before confirming the order. However, if you encounter any issues or require assistance, feel free to reach out to the Kata crew, and we’ll be happy to assist you in finding the best solution.

    Can I get a refund?


    We’re committed to keeping you informed every step of the way!

    Once your order reaches 100% of its total value, we won’t be able to issue any refunds. However, if you need to cancel before the 7th day, don’t worry! You’ll get the remaining amount back after deducting any applicable charges. We’re here to help, so feel free to reach out if you have any questions!

    Why measurements are so important?


    The measurements you provide are key to crafting your perfect design! It’s important to get them just right to ensure everything fits like a glove.

    Remember, the accuracy of these measurements is essential for us to create and deliver your product exactly as you want it. So, before you finalize your order, take a moment to double-check your measurements.

    Keep in mind that any errors resulting from incorrect measurements provided by the customer are not covered by the company. If you don’t know how to measure your van/SUV correctly don’t worry! Go to our Measurements FAQ and follow each tutorial.